I have checked the service status in my area and it says no issues. 3. Thank you. When I connect a laptop to the router directly it doesn't recogni. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Make sure the wall power supply is well connected. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. 0 flashing green?. The power light at the bottom of the device is the only light that should shine if everything is working normally. 0. Checked all connections. on 01-06-2023 18:59. We would like to show you a description here but the site won’t allow us. Solid white: The Hub 4 is powered on and working correctly. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. If it’s flashing green, it’s starting up. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. Once your new Booster is. How to pay my Virgin Media bill. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Service status page doesn't return anything in my area. We would like to show you a description here but the site won’t allow us. They installed a new Hub 4, which now has a red light. This indicates that the Virgin Media Hub is powering up and will be ready in 5 minutes. Now, navigate to the Advanced Settings, then click on Wireless. White power light is on and Ready light is off. It’s likely to be a loose connection in your home. I’m not having any issues I was just wondering why the light is now flashing red (it’s the RX light that’s flashing red in the picture). The phone light: If your phone service is provided by the Hub 3. Are there any tests that forum staff can run to check whether the router is working correctly. I have 3 wifi pods in different locations of the house. 168. When the power light is solid white, it indicates that the hub is on and working correctly. Hi Rob. Browse Virgin Media Virgin Media Community. i haven’t pressed the. Unplugged router, etc. Hi there, My Hub 5 has a flashing red light. Connect the white cable properly to the Virgin media wall socket. Table of Contents. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. 0 Kudos. No issues in area currently. . Click on connect on the one that is your virgin media hub 5 own. Most likely this is a failure of the multi-colour LED control circuitry, but because this light is also the overheating indicator when red, it isn't acceptable to have the LED malfunction. The service status in our area shows no issues. Why is my virgin WiFi flashing green? Green power light is flashing and WiFi light is green. . Virgin Media Hub 5 Light Status Overview. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. As soon as the hub is ready, you will see the white power lamp. 4GHz one to whatever, and the 5GHz one to something else. Virgin media hub 4 constant white flashing. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. . Gaming Support. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Re: Hub 5 Quickstart; blue light flashing - hard reset doesn't work - HELP! on 11-02-2023 12:07. Re: Intelligent Wifi Hub Not Connecting. Flashing White. It has been flashing for days. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Hi . If you’re using a splitter, make sure that’s firmly connected, too. WiFi Pod flashing red. Booster and. The technician just changed the hub and the same issue is happening. The virgin media connect app says I have no pod connected. Green flashing light on Hub 3 QuickStart, set up and connections. Red: Red lights mean there’s a snag with your connection. Thank you so much for your post and welcome to the community forums, it's great to have you here. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Hub 5 flashing green light continuously. Click next. The most common light you’re going to see on your Virgin router (hopefully!) is a green light. Thanks for that. If you’ve got a permanent red power light. Green power light is flashing and WiFi light is green. After doing all these steps, the Hub will have stopped searching for the WPS, so now the green WiFi light will stop flashing. I have done all the trouble shooting the VM website recommends and even attempted a hard reset with no luck. Red flashing LED means the hub has lost connection with the VM network. You’ll know it’s ready when the white power light at the front of the Hub is on. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. On the Hub5 sticker. So you've got nothing to lose by trying unplugging and replugging the DC power jack repeatedly, and seeing if that works. This light flashes green when the Hub's downloading a software update. my hub 3 has only a yellow light on it right now. Flashing Green – Booting up. I managed to get a live chat. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. Any help would be great. Check the Hub has been activated on your account – if you’ve just received the Hub 4, make sure Virgin Media has activated the device. 2. They switched me over and told me I couldn’t use the old hub, annoyingly. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. 3 weeks ago. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. This morning, after telling Virgin how bad it is, they suggested I rebooted my modem. The Virgin Media Hub lights can tell you a lot about its status. Red Light. All my cables are. We would like to show you a description here but the site won’t allow us. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. long story short, I wake up during the night and start browsing the net. White through to light orange are acceptable. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. Flashing arrows doesn't always mean no connection. Reboot the broadband Hub. I have: - turned it on and off at the wall. The power indicator is just one use for the white light. On a Hub3/4/5, you could first try separating the SSID's of the 2. If the internet light is off or flashing amber, run a diagnosis. Just got a solid white light and nothing would change, resetting etc. Solid white: The Hub 4 is connected to the. Re: SuperHub 5 - flashing white light. Installing a Replacement router. If the lights indicate a problem, try the next. 168. Did nothing, just the same solid white light. The LED lights on your TalkTalk router indicate the current status of your internet connection. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Share with friends. The red band on a Hub4 means no internet connection. Is it a new install, if so call: Equipment activation on 0800 953 9500. 0. The Virgin Media Hub lights can tell you a lot about its status. on 27-06-2022 07:59. Please try the below : • Turn the power switch off on the back of the Hub. 13 minutes ago. The only way it works now is to connect it via Ethernet cable. 0I’ve installed my hub 3 router for the first time today and the green light just keeps flashing. If the power button is flashing white, your hub is installing a software upgrade. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. It displays a steady white or. • Switch the hub back on at the power. Put your hand on top of the router once it's been powered on a while, it should feel hot - not enough to burn but you can tell its working if it's physically warm. Unplugged it and tried again, same problem, reset it, same problem, unplugged absolutely everything, still white flashing light. Had my Internet completely drop. on 10-09-2022 13:10. the hub started flashing blue and wouldn’t stop we’ve reset. Options. It started with dropping completely and then a flashing red light. Virgin Media Forums Agent Carley 0 Kudos Reply. The Virgin Media Hub 5 light at the front let's you know what is g. 1 Power Light. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. One of the smaller lights is a WiFi symbol so I don't expect that one to light up as it is not connected to WiFi. Posted by 5 minutes ago. The first thing that you need to do is that you need to register your device after you are done setting it up and then activate it to work properly. Hi @Nigel_F, If you ever experience a red light on the front of your Hub 3 when in router mode, please follow these steps regardless of the router being hot to the touch. When the . Hi All, I have a Hub 3. Good morning, My virgin WiFi Hub 3. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. on 29-06-2023 20:28. Options. Forum; Apps. No light: WiFi is disabled. Similar to other posts in this forum, my Virgin Media Hub 4 has stopped working after I tried to reboot it. I've had a look this end and can see some issues affecting your line, which will re. 2. 2. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. Regards, Daniel. 0 has got a constant orange light and our internet is working intermittently. Internet light flashing green: If you can see the internet light flashing green for a long time, this means that your hub needs to be rebooted. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. Flashing white light – This means the Hub is booting up. The wifi was working fine all day and me and my boyfriend was watching tv and it said we were experiencing buffering and then the wifi cut off so we tried everything to reconnect it we went onto diagnostic and it said the hub couldn’t connect to the wifi. Hub has suddenly started flashing white and now flashing red. hub4 light goes from solid white to flashing white. If there’s a problem the lights will tell you what’s going on. It has done for over a couple of hours now. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. 6. The Virgin Media Hub might not work for you, so you. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Forum Team (Retired) Options. Hi There, My Hub 3 has a White/yellow stable light (not flashing). No downtime reported in our area either. on 03-04-2023 09:06. Flashing white: The Hub 4 is starting up. QuickStart, set up and connections. TV on the go. Equipment activation on 0800 953 9500. HUB 4 broken. White light on - Page 2 - Virgin Media Community - 5030957. 02-02-2023 02:25 - edited 02-02-2023 02:25. Try a pinhole reset using the hole on the back of the hub (which. Hi coolmd Thanks for providing an update on this. Doesn't matter where I plug it, near or far from the router. . The Wi-Fi Symbol Light The topmost light is the universal symbol for Wi-Fi. This is the 4th time in the space of a month my Hub 5 has stopped working completely. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. This can happen after a software upgrade. We would like to show you a description here but the site won’t allow us. Here is a handy guide to the light on your Hub 5. Base LED This should flash when the. 0 provides essential information about the device’s power status. but no change. Flashing White. The power light of the Virgin Media Hub 3. Installing a Replacement router. After that the Landline Light started. For Hub 5, Hub 5X, Hub 4. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. Then, it tests your broadband speed to make sure there are no issues. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Constant red light on setup. Internet has been down for a day, our router is flashing yellow. From top to bottom, this is what the other lights on the Super Hub mean: The “Traffic” light: If this is twinkling blue or green, everything’s working. If there’s a problem the lights will tell you what’s going on. White power light is on and Internet lights are blue. I've checked the network log and there's a lot of warnings - 5169887. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. Section 2: Virgin Media Hub 4 Lights 2. Make sure that the cable is well connected to the splitter. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. The faq says: This means the Hub is on, but your WiFi isn’t. Virgin Media Super Hub 5. Lights on the Hub Modem (white) Rebooting The Hub (white) Support for the Hub 2. It might flash or change colour when you first turn the Hub on or after a restart. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. Make sure your white cable is firmly plugged into the hub and socket at all times. I’ve checked all cables and they seem fine,it’s not overheating and I’ve. Please try the following exactly as typed. Internet has been down for a day, our router is flashing yellow. This flashes during set up, and then stays green for 2 minutes when you're done. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. My hub is flashing a red light, but I have checked all the wires and all are connected securely. Green flashing base light for hours, no internet. - checked all cables, switches etc for loose connections. We would like to show you a description here but the site won’t allow us. Not responding anymore. Tried reseting multiple times but that didn't work. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. However, twice in 4 days now it has spontaneously started flashing green (arrows & the base light) with no working WiFi. Options. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme and stream. Hi all, Using F-type coupler connected to wall socket but no internet connection Green light is flashing and solid green wifi light. 0. Just search the 4 networks for the best deals in your location. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Blue flashing light, no amount of resetting or restarting is fixing it. This is why I suggested the pinhole reset and checking if the hub has access to the network. Are there any tests that forum staff can run to check whether the router is working correctly. If it’s flashing green, it’s starting up. Since swapping the wifi pod doesn’t work (constantly flashing white light) and the Virgin Connect app can’t find the hub. Hey. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. It will show what the Hub is doing. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Woke this morning to solid green light on the hub4 Wi-Fi and connection seems to be working (I have this in modem mode) I have tried a Google search and also a search through this forum but can’t seem to find anyone detailing this happening. Had my hub 3 swapped for a hub 5 four days ago. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). Hub 3 in modem mode was Solid Red light and indeed with Hub 5 is a Solid Green light. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. You can use a pen or paper clip to do this. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. For example, if your Virgin Media Hub 3. Same issue as. Options. I checked my router and it has a flashing blue light. on 16-08-2022 20:39. Alternatives to Super Hub 2 routers. on 09-12-2022 14:59. I have turned the router off and on still same issue. Our hub 3 is online and connected to the wifi however there is no internet. It’s likely to be a loose connection in your home. As per headline noticed that the internet is a bit hit and miss. 02-02-2023 02:25 - edited 02-02-2023 02:25. on 07-04-2023 17:12. This light flashes green when the Hub's downloading a software update. Virgin Mobile. ughugh. It will have no bearing on any other problems, you need to look elsewhere. . I had 5g disabled on the hub but whatever i do the 5g will not renable it says it has applied. Or buy a Mifi home router open to any network (~£50) and then get a data SIM - look at Smarty - for an example. A flashing red power light signals that there’s an issue that needs addressing. Green power light is flashing and WiFi light is green. 0 has got a constant orange light and our internet is working intermittently. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. 0. 1 from a browser?. 1 ACCEPTED SOLUTION. Logging into the advanced settings (IP address in browser) says internet has registration failure. These light indicates whether the Super Hub 2 is able to make a wireless connection. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. There are two notifications in my VM app: 1. My Hub 4 is pulsing white and occasionally flashing blue and red. To activate and register the device please contact 0800 953 9500 and ask them to. I have also fairly recently moved up to 650Mb broadband to combat these issues. Channel Optimisation must be left on. Flashing white light: When the Hub is booting up, it displays a flashing white light. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. 0. Virgin Media Hub 4 Lights. on 07-01-2023 14:46. VM will not dispatch any technicians while an area fault exists. I have been through all the help guides - checked connections, rebooted, reset, you name it. Virgin Media Hub 5 Light Status Overview. WiFi Light. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Orange LED is ok. Still no message in box from you. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. Then unplug your Pod and back in again. How do I fix this. If it's a new setup, and you're absolutely sure you've followed the instructions it's either an issue with the signal on the line or the hub isn't yet activated, for both of these, you'll need to contact support. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. It is booting up and should be ready in 5 minutes. Nothing seems to help. Thanks for taking the time to contact us via the Community. . Why is my virgin Hub 3. Tudor. To fix it, check all the connections and ensure they are properly connected. Tuning in. I can find my WiFi network and connect with it. We recently moved into our new house and have signed up with Virgin Media for our WiFi. Hello. The Wi-Fi light: If this is flashing or solid green, the Wi-Fi is. Post ReplyIt keeps flashing green and then flashing white and my connectivity is still in and out. 3. All Rights ReservedThanks for this. No devices are working after waiting a good 20 minutes. One blue/red light behind the wireless button on the front panel. g. Back online seemingly at random 40 minutes later. Virgin Phone Switchover. If the light is red, it means there is an issue with your internet connection. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. If you're existing and it was previously working, check the. Read the article. . Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. All I get is the flashing white light. Further power cycles and resets do not change the behaviour. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. Support tell me that this is fine and is an indicator of network status in the area. no activity at all on the LAN ports. We would like to show you a description here but the site won’t allow us. Didn’t work at all. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. I was like, sure. HUB 5 Flashing Blue Light. on 02-03-2023 19:38. on 08-04-2023 10:07. Not any SSID’s being broadcasted. Any attempt to reset or hard reset it have failed and. I don't know what the other small light is for. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Hub 5 blinking green base light.